Career
Work Experience
Download ResumeJan 2025 – Present
Senior AI Product Manager
- ›Built a self-serve AI chatbot platform integrated with FMS & CRM, automating reservations and payments, driving $120K+ incremental revenue; leveraged RAG pipelines using vector DBs.
- ›Designed AI-driven workflow automation for lien processing, insurance claims, and chargeback resolution, standardizing SOP-heavy back-office operations and enabling $250K+ revenue protection.
- ›Implemented observability and evaluation pipelines with Langfuse improving response accuracy and reducing failure rates, accelerating iteration cycles by 30%+.
- ›Led the development of a company-wide MCP service layer for FMS, enabling rapid development of AI tools and workflows across facilities.
- ›Built centralized knowledge + RAG systems (LlamaIndex) to create a "single source of truth" for operations, reducing onboarding time and improving consistency across locations.
- ›Established agent observability and debugging workflows with LangSmith, ensuring production reliability and faster root-cause analysis.
- ›Developed multi-agent orchestration (AutoGen & LangGraph) to automate complex workflows and decision-making, improving resolution rates by 40%.
- ›Built an AI-powered product operating system using Claude Code enabling 2x faster PRD creation, experimentation, and feature delivery.
AI/MLRAGMulti-AgentB2B SaaSLLMsMCP
Jan 2024 – Dec 2024
Senior AI Product Manager
- ›Conceptualized & executed an open-source Generative AI Q&A app, funded by the Bill & Melinda Gates Foundation & deployed in Bihar.
- ›Implemented optimizations (benchmarking open LLMs, leveraging Mistral 7B, deploying quantization), achieving a 4X performance boost and 80% server cost reduction.
- ›Developed an ML layer to classify user queries & RAG pipeline using User Generated Content to train the model in real time, providing more contextual answers.
- ›Partnered with cross-functional teams and senior leadership to align GenAI strategies with broader business goals, supporting scalable pilot deployments.
Generative AIOpen SourceRAGAgriTechNon-Profit
Jan 2023 – Dec 2023
Product Manager – Growth
- ›Launched an Advanced QA Automation Program, leading cross-functional teams and senior leadership alignment, generating $1M revenue and improving operational efficiency.
- ›Managed the redevelopment of the internal lead assignment system & content strategy (used by 300 people), resulting in 20+ product changes and a 20% reduction in time-to-convert across the funnel.
- ›Revamped reactivation channels using online webinars & squeeze pages with A/B tests for CTAs — 60% increase in old leads re-entering the sales funnel, sales up 20%.
- ›Drove project delivery for high-impact initiatives by fostering team collaboration, removing roadblocks, and applying agile methodologies (JIRA) to meet key milestones.
EdTechGrowthA/B TestingAgileRevenue
Jan 2020 – Dec 2022
Product Manager
- ›Led cross-functional teams to reduce TAT for document verification to 1 day by leveraging KUDOS APIs & OCR, ensuring scalable and efficient solutions.
- ›Scaled the app to 100K+ users with a CAC of just $0.061 with a GTM using offline & online mediums.
- ›Launched KrishiStore, an e-commerce platform for agri inputs through the KrishiKhata app, scaling it to generate $250,000 in GMV.
- ›Managed large-scale GenAI pilot for KrishiKhata's user classification module, reducing lead sourcing fees by 50X.
- ›Conducted regular product reviews to ensure alignment with strategic goals & guided the shift from a DSA to a Business Correspondent model, assisting in securing $150K in seed funding.
FintechAgriTechGTME-commerceGenAI
JUL 2019 - DEC 2019
Senior Product Manager
- ›Content coming soon — update this file when ready.
Social CommerceCreator EconomyMonetisationML
Toolkit
What I bring
Strategy & Product
Product RoadmapProduct Dev LifecycleA/B TestingPrioritisationGTMPricingAgilePRD Writing
AI / ML Stack
RAG (LlamaIndex)Vector DBs (Pinecone, Qdrant)LLMsPrompt & Context EngineeringMulti-Agent (AutoGen, CrewAI, LangGraph)Observability (Langfuse, LangSmith)Evals (Ragas, TruLens)Inference (vLLM, Fireworks AI)Memory (LangChain, Mem0)MCP Servers
Tools
FigmaJIRANotionAsanaPostmanWebengageLeadsquaredGoogle AnalyticsMetabase
Technologies
SQLPythonRESTful APIsHTML/CSSJavaKafkaMachine LearningGenerative AI
Business
Cross-Functional CollaborationUser InterviewsDigital MarketingEmail MarketingPayment Systems
Ventures
Startups I built
Three swings. Three lessons. No regrets.
Writing
Ideas & Essays
I write about AI product management, building at the frontier, and the craft of shipping things people actually use. Published on Substack.
01→02→03→04→05→
AI Product
Why Most AI Products Fail at the Last Mile
Everyone's shipping AI features. Almost nobody is designing the moment when the AI is wrong — and that's where trust is won or lost forever.
Product
How to Write a PRD That Engineers Actually Read
The format that gets buy-in from day one — no more 20-page docs nobody opens.
Startups
3 Startups, 3 Failures — What the Numbers Don't Show
A candid post-mortem on Latpay, Maidaan, and Zzinc — what I'd do differently.
AI / LLMs
Agentic Systems Are a Product Problem, Not an Engineering One
The hardest part of building with LLMs isn't the model — it's the UX of uncertainty.
AI Product
MCP Servers — What Every PM Needs to Know
Model Context Protocol is the new API layer. Here's how to think about it as a product person.
Beyond Work
Life Outside the Product Doc
📚
Reading
Currently: [Book title]. Always: history, systems thinking, biographies.
✍️
Writing
Essays on AI, product, and building. Occasional Twitter threads.
🎙️
Podcasts & YouTube
Talking about AI products, PM craft, and startup war stories.
🌏
Travel
Prefer slow travel — live like a local for a month, not a tourist for a week.